We frequently help companies address how to manage dispute resolution with their customers and employees—and in particular, how to make use of arbitration as a fair alternative to litigation in court (including class actions).  As a result, we have a great deal of experience with drafting new arbitration agreements and helping companies fine-tune their existing agreements.  We provide some of our insights in  a recent article published in the Spring 2013 issue of the ABA’s Dispute Resolution Magazine called Getting Under the Hood: A Practical Guide to Drafting Consumer and Employee Arbitration Agreements (pdf).  We hope that readers of the blog find that it provides useful guidance for how businesses should approach consumer or employment arbitration.